Effective Date: January 15, 2025

Introduction

Welcome to Stresa Luxury Real Estate. We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information, including the use of cookies and third-party tracking technologies, in compliance with relevant data protection laws, such as the General Data Protection Regulation (GDPR) and applicable Italian data protection laws.

1. Data Controller Information

Stresa Luxury Real Estate operates as the data controller for your personal data. If you have any questions about this policy or how your data is processed, please contact us:

Stresa Luxury Real Estate
Address: Corso Italia 52, Stresa 28838 VB, Italy
Phone: +39 0323 32737
Email: papurello@stresa.biz

2. Data We Collect

We collect and process the following types of personal data:

2.1 Information You Provide Directly

• Name
• Contact details (email, phone number, address)
• Property preferences and inquiries
• Financial details (for transactions)
• Any other information you provide when contacting us or using our services

2.2 Automatically Collected Data

• IP address
• Browser type and version
• Device information
• Website usage data (pages visited, time spent, clicks)
• Cookies and tracking technology data (details below)

2.3 Third-Party Data
We may receive data from third-party platforms, partners, or public sources to enhance our services.

3. How We Use Your Data

We process your personal data for the following purposes:

• Service Provision: To respond to inquiries, process transactions, and manage property listings.
• Customer Support: To provide assistance and resolve issues.
• Marketing: To send you promotional materials, newsletters, or updates (only with your consent).
• Legal Compliance: To comply with legal obligations, such as tax regulations or property transaction laws.
• Website Improvement: To analyze website performance and user behavior for better user experience.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent (for marketing and optional data collection)
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (e.g., improving services and securing our website)

5. Data Sharing

We may share your data with the following parties:

• Service Providers: IT services, payment processors, and marketing platforms.
• Business Partners: Real estate partners involved in transactions.
• Legal and Regulatory Authorities: To comply with legal requirements.
• Third-Party Analytics Providers: For website usage analysis (e.g., Google Analytics).

We do not sell your personal data to third parties.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?
Cookies are small text files stored on your device to enhance website functionality and user experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality.
• Performance Cookies: To analyze website usage and improve performance.
• Advertising Cookies: To deliver personalized ads (only with your consent).

6.3 Managing Cookies
You can manage your cookie preferences through your browser settings or our cookie management tool available on our website.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. Retention periods may vary depending on the type of data and processing purpose.

8. Data Security

We implement robust security measures to protect your personal data from unauthorized access, loss, or misuse. This includes:

• Encryption of sensitive data
• Regular security audits
• Access control mechanisms

However, no system is completely secure, and we cannot guarantee absolute data security.

9. Your Rights

Under GDPR and applicable Italian laws, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Rectify inaccurate or incomplete data.
• Deletion: Request data deletion under certain circumstances ("Right to be Forgotten").
• Restriction: Limit processing of your data.
• Portability: Receive your data in a portable format.
• Objection: Object to data processing, especially for marketing purposes.
• Withdraw Consent: Revoke your consent at any time.

To exercise your rights, contact us at papurello@stresa.biz. We will respond within the legal timeframe of 30 days.

10. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses or other approved mechanisms.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Continued use of our website implies acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Stresa Luxury Real Estate
Address: Corso Italia 52, Stresa 28838 VB, Italy
Phone: +39 0323 32737
Email: papurello@stresa.biz